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Quality of Care

Quality Performance

"Quality care: Doing the right thing, at the right time, for the right person—and having the best possible results."Agency for Healthcare Research and Quality

We focus our quality efforts around national priorities. To ensure our patients receive quality care, we follow guidelines from these organizations:

  • Medicare (CMS)
  • The Joint Commission
  • College of American Pathologists (CAP)
  • American Society of Healthcare Risk Management (ASHRM)
  • Agency for Healthcare Research and Quality (AHRQ)
  • National Quality Forum (NQF)
  • Institute of Medicine (IOM)
  • Oregon Office of Rural Health
  • Oregon Patient Safety Commission
  • Oregon Association of Hospitals and Health Systems (OAHHS)
  • Health Insight–Quality Improvement Organization (QIO)

Compare our quality performance with other healthcare organizations by visiting the Oregon Hospital Guide, Oregon Healthcare Quality Corporation, and Hospital Compare.

Patient Safety

"Patient safety: The prevention of harm to patients."The Institute of Medicine

We are focused on creating a culture of safety. We do this through regular and rigorous reviews of how we deliver care for the primary purpose of preventing errors but also for learning from errors that may occur.

We are also committed to the following programs to help us build and strengthen our efforts:

TeamSTEPPS (Strategies and Tools to Enhance Performance and Patient Safety) is a national program of the Agency for Healthcare Research and Quality (AHRQ). Grande Ronde Hospital trains all employees and providers in this teamwork system, which offers a powerful solution to improve collaboration and communication. We believe that good communication, effective teams and conflict management skills are essential for quality care and patient safety.

Joint Commission accreditation—patient safety and quality of care are the focus of The Joint Commission's standards and initiatives. Grande Ronde Hospital achieved the Gold Seal of Joint Commission Accreditation by meeting all benchmarks.

Patient Experience

"Patient experience: A complex journey on which we have the opportunity to deliver on our brand promise of exceeding our patients' expectations, by shaping a positive experience and building a lifelong relationship of trust."—Grande Ronde Hospital

Be Your Own Advocate

You are the most important member of your healthcare team. Know your patient rights and responsibilities and speak up for your own good health. View our Nondiscrimination & Accessibility Statement here.

Patient Feedback

Compliments, concerns or complaints? We want your feedback! If you have a compliment for an employee or the hospital, or if you have concerns or complaints regarding patient safety or the quality of care you received, please call us at 541.963.1818.

Patient and Family Advisory Council (PFAC)

The PFAC meets every other month and is made up of Grande Ronde Hospital patients and their family members, as well as hospital representatives. If you would like to be a voice for the patient community and join us, please fill out and submit the Patient and Family Advisory Council Application. We are always looking for new members to join. Refer to the navigation bar at the right for more information on our PFAC.

Patient Satisfaction

If you have been a patient in our hospital or clinics, you may have received a survey asking you to rate the care you received from us. These surveys are very important to us because they provide data to measure your satisfaction, which helps guide our improvements as we continue to grow and change. We truly appreciate you taking the time to fill out these surveys. If you have any questions about our surveys, please call our Patient Experience Coordinator at 541.963.1818.

Contact Us

Performance Improvement Department

Did you know?

Our new Patient and Family Advisory Council gives patients and their families a voice for patient care in our community.