Your Access to Standard Charges
Hospital Standardized Charge List
Although we do make our standard list of individual charges and payer negotiated rates available here for our patient's convenience, the list should be considered as a guideline only.
If you are seeking a cost estimate for a service or procedure, we highly recommend contacting our Service Estimate Team for the most accurate information. Providing personalized cost estimates is one of the many ways we serve our patients to ensure the best possible experience. Visit our Patient Financial Services webpage for more information.
GRH Value Statement
GRH adheres to the belief that quality care is defined as doing the right thing, at the right time, for the right person with the best possible outcomes. To ensure our patients receive the level of quality care we strive for, we focus our efforts around national priorities and follow the guidelines of several state and federal organizations; including the Centers for Medicare and Medicaid Services, The Joint Commission, the Agency for Healthcare Research and Quality, the Oregon Office of Rural Health and the Oregon Association of Hospitals and Health Systems. You may compare our quality performance with other healthcare organizations by visiting the Oregon Hospital Guide, Oregon Healthcare Quality Corporation, and Hospital Compare.
GRH actively solicits feedback on our care through satisfaction surveys. We truly do want to hear from our community on our services and we sincerely appreciate the time it takes to complete one. GRH uses the NRC Picker program to measure patient satisfaction on a scale of 1 to 10 in all hospital service areas. This data, combined with patient comments, are carefully reviewed to help us know where we are measuring up and where we need to improve. This process helps us to better care for our patients and serve our community.
GRH participates in the Oregon Association of Hospitals & Health Systems comparison database that allows consumers to compare charges among Oregon hospitals for most common procedures. We analyze our pricing annually to ensure our fees are reasonable and competitive while ensuring we remain a viable healthcare provider for our community for many years to come. In addition, as a private not-for-profit, our patient financial services efforts have helped to establish a robust financial assistance program. We can provide cost estimates for most procedures.
Your Rights Against Surprise Medical Bills
Balance Billing Protections
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible. For additional information about Surprise Medical Bills and your rights, click here.
Good Faith Estimates
We are required to provide patients who don’t have insurance or who are not using insurance a cost estimate of the bill for scheduled medical items and services. For more information about your rights to a Good Faith Estimate, click here.