Patient Financial Services
For your convenience, Financial Counselors are located within the Hospital lobby, the Regional Medical Clinic, the Regional Medical Plaza, and the Pavilion. See contact information at the bottom of this page.
Providing our patients with access to necessary medical care regardless of their ability to pay is important to us. In order to provide you with the best patient experience possible, our Patient Financial Services representatives are here to help you with the business end of things, so that you can focus on getting better.
Knowing more about your insurance coverage or whether you are eligible for our financial assistance program is the first step. So to begin with, we encourage you to be your own best advocate by knowing all you can about your situation:
Do You Have Health Insurance?
Please provide us with a copy of your insurance identification card whenever you visit the Hospital or any of our clinics. When you do check in, the more you can tell us about your insurance coverage, the better we can help you understand our billing procedures, our charges and how those charges will be handled by your insurance company.
Are You Covered by Medicare?
Please read our statement on Medicare's policy for Self-Administered Medications.
Do You Need Health Insurance?
Our Financial Counselors are here to help you determine if you are eligible for health care coverage and apply. Additionally, you may also be eligible to apply for our Financial Assistance Program.
Financial Assistance Program
Grande Ronde Hospital, Inc., has developed a hospital-based financial assistance program. To find out more about the program, please see the information below and/or contact our Financial Coordinator at 541.963.1884.
- Financial Assistance Form and Checklist
- Financial Assistance Policy
- 2017 Q3 Provider Coverage Guide
- 2017 Q4 Provider Coverage Guide
- 2018 Q1 Provider Coverage Guide
- 2018 Q2 Provider Coverage Guide
- Financial Assistance Policy Summary and FAQ
About Your Bill
Although we may submit bills to your insurance company on your behalf, please remember that your policy is a contract between your insurance company and you. So you are ultimately responsible for payment of your bill. It is our goal to streamline that experience for you.
Questions about separate bills from providers you did not see in person while being treated by Grande Ronde Hospital (pathologists, radiologists, etc.) should be directed to the contact information printed on the statement you receive from them. These providers are required to submit separate bills.
Contact us during business hours, Monday through Friday, 8 a.m to 5 p.m.:
- Patient Financial Services: Billing Questions & Account Payments 541.963.1400
- Service Estimate 541.963.2845
- Financial Assistance Program 541.963.1884
- Health Insurance Coverage 541.963.1950
For your convenience, Financial Counselors are located within the Hospital lobby, the Regional Medical Clinic, the Regional Medical Plaza, and the Pavilion.
GRH Pavilion: Patient Financial Services
909 Adams Avenue
La Grande, OR 97850